Frequently Asked Questions

How do I reorder my medication?

For your convenience, Elwyn Specialty Care will contact you or your physician each time to schedule your reorder. If you are a new patient or if you have a new prescription, please call Elwyn Specialty Care at 1-855-Elwyn-RX (1-855-359-9679) to start your prescription.

Do I need to inform Elwyn Specialty Care with any changes in therapy?

To prevent unnecessary medication being shipped after therapy is discontinued you need to inform Elwyn Specialty Care at 1-855-Elwyn-RX (1-855-359-9679) when therapy ends.

What should I do with used syringes?

Your health and safety is our top priority. Please call your local Public Health Department or visit the Environmental Protection Agency (EPA) online for the appropriate steps to take when disposing of your syringes and Sharps container.

Who do I call when my insurance changes?

If your insurance changes it is important to notify Elwyn Specialty Care immediately. This will allow us to maintain proper authorization and continue to provide service. If you fail to report insurance changes to Elwyn Specialty Care and medication is shipped to your home or physician’s office, you may be responsible for those charges.

How is my medication delivered?

Your medication is delivered free, same day/overnight or via United Parcel Service (UPS), Federal Express or our Elwyn delivery professionals. Once you receive it, you should follow the storage requirements. If you do not receive your package by 3 pm on the scheduled delivery day, please call Elwyn Specialty Care at 1-855-Elwyn-RX (1-855-359-9679) for assistance.

Who do I call with questions?

We welcome your calls anytime during our regular business hours.
If an emergency arises with your medication, please call our pharmacist 24 hours a day for assistance at 1-855-Elwyn-RX (1-855-359-9679).

What are your hours of operation?

Monday through Friday: 8am – 8pm
Saturday: 9am – 5pm
Sunday: 9am – 2pm


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